Fletcher - Carpet Expert & Consumer Advocate
Make sure you use
this checklist before the installer arrives ANDafter the installer is
finished. Do a complete
walkthrough with the installer and inspect the finished carpet
installation job to be sure everything is done to your satisfaction BEFORE
THE INSTALLER LEAVES!
Pay the final
amount due ONLY if and when you are completely satisfied with the completed
job. Here is what I mean...
the original carpet sample until after the carpet has been installed,
for comparison purposes.
the original sales receipt and make sure the price of the carpet is shown separate
from the price of the pad and installation. You will need this as proof if
you ever need to file a warranty claim.
a complete copy of your New Carpet Warranty and read it.
To Do Before Your Carpet Installers Arrive:
all the furniture, wall pictures and knick-knacks been removed from all and
areas to be carpeted.
sure any and all valuables are put away safe and secure.
all rooms pre-heated to at least 70 degrees, at least 3 hours before and
sure kids and pets are safely out of the way in all areas to be carpeted.
allow kids or pets to roam freely during installation.
To Ask Carpet
Installers When They Arrive:
they bring the carpet the right color, style and grade you paid for?
they bring the correct padding thickness and density?
there any visible carpet defects? (have them roll it out so you can see)
they be using a power-stretcher?
there be any additional installation fees or charges?
they discussed seam locations with you?
they be replacing all the transitions with approved materials?
they roll up and leave all sizable carpet leftovers for you?
Must Inspect Your New Carpet (before
the installer leaves):
all the seams look good? (No seam is invisible)
all the seams in the right locations?
the carpet securely attached to the tack strips?
the carpet neatly tucked in along the walls?
the carpet nap all going in the same direction? (in adjoining areas)
the carpet stretched in tightly? (did they use a power-stretcher?)
all the doors and heat vents been put back in place?
all the leftover scraps been picked up?
they vacuumed thoroughly?
your installation warranty in writing
the name and phone number of the installer.
you plan to hire an independent flooring installer...
homeowners buy carpet from a retailer who provides in-house flooring installers
as a package deal. This is a smart way to go and can protect you from having to
deal with issues that might come up after the installation is finished yet
potentially not done properly or correctly. If you have a complaint about the
materials or the installation you will have just one place to direct your
complaint. This makes it very simple for you the consumer. You bought materials
and labor from one source and if something goes wrong, there is just one company
to direct all your concerns. This is the best case scenario for the homeowner,
but may not be the least costly option for materials and labor. Buying materials
and labor separately may save you money in the long run, but if there are
complications you stand to lose time and money that I think may not worth the
retailers have installers who are employees of the store. Some retailers use
subcontractors who have been with them for many years. I think this is a good
way to go.
retailers have a list of independent flooring installers they provide to
homeowners and the homeowner must contact and hire and pay for the installer
totally separate from the sale of the materials purchased from the carpet
retailer. When this is the case, you as the homeowner must take steps to protect
yourself from potential legal problems. This is what I have learned over the 30+
years in the flooring business that you need to take certain things into
consideration before you decide to hire an independent flooring installer and
pay them separately with a check or in cash for their services rendered.
you decide to hire an independent flooring installer...
have every right to know the name of everyone who is working in your home.
Write down the full name and phone number of the installer, and the names of
for his State Issued Contractor's License Number.
if he has a surety bond and liability Insurance. Ask for an insurance rider
to be issued in your name and mailed or faxed to you prior to having any
work performed. (it takes about a week to mail it)
he has helpers, ask to see the Worker's Compensation Policy Rider that lists
the names of all helpers.
the policy dates carefully to make sure the policies are current and all
premiums have been paid.
How to Verify a Contractor's License, Surety
Bond, Liability Insuranceand Workers Compensation
hard to find an honest and reputable carpet dealer! That's why I have created
my own special list of hand-picked carpet retailers who I believe are reputable, locally
owned, give free estimates, offer fair prices, have knowledgeable staff,
provide honest measuring and hire qualified installers. Don't take chances... See
who I recommend near you!